Terms & Conditions
Lisa’s Helium Balloons
Terms & Conditions (2026)
Thank you for choosing Lisa’s Helium Balloons. These Terms & Conditions are designed to protect both our customers and our business while ensuring every event runs as smoothly as possible.
By confirming your booking and paying a booking fee or deposit, you agree to these Terms & Conditions.
1. Booking & Acceptance
1.1 A booking is only confirmed once the agreed booking fee or deposit has been received by Lisa’s Helium Balloons.
1.2 Your booking fee secures your event date and covers administration and preparation costs. Unless otherwise agreed in writing, booking fees and deposits are non-refundable.
1.3 All quotations are valid for 30 days unless otherwise stated. Prices may change after this period.
1.4 Any changes to your booking must be requested in writing as soon as possible. Whilst we will always do our best to accommodate changes, they cannot be guaranteed, particularly close to your event date.
1.5 Lisa’s Helium Balloons reserves the right to decline or cancel any booking where incorrect information has been provided or where the requested work cannot be completed safely.
2. Payments
2.1 The remaining balance must be paid no later than 4 weeks before your event, unless an alternative payment date has been agreed in writing.
2.2 Bookings made within four weeks of the event date must be paid in full at the time of booking.
2.3 Failure to pay the outstanding balance by the due date may result in cancellation of your booking, and any deposit paid may be retained.
2.4 Any additional products or services requested after your final invoice has been issued may be charged separately and must be paid before delivery or installation.
2.5 All goods supplied remain the property of Lisa’s Helium Balloons until full payment has been received.
3. Cancellations & Date Changes
3.1 Booking fees and deposits are non-refundable.
3.2 If you need to postpone your event, we will make every reasonable effort to transfer your booking to a new date, subject to availability.
3.3 If your new requested date is unavailable, your booking will be treated as a cancellation.
3.4 If you cancel your booking after the final balance has been paid, refunds will only be considered where costs have not already been incurred. Any refund offered will be entirely at the discretion of Lisa’s Helium Balloons.
3.5 Lisa’s Helium Balloons reserves the right to cancel a booking in exceptional circumstances beyond our control. Where this occurs, any payments received for services not yet provided will be refunded. This does not affect your statutory rights.
4. Delivery, Installation & Collection
4.1 Customers are responsible for ensuring that safe and suitable access is available at the agreed delivery and installation times.
4.2 If access to the venue is delayed due to the venue not being ready, locked premises, unavailable staff or any other circumstances outside our control, additional waiting charges may apply.
4.3 Any parking charges, congestion charges, toll charges or venue-imposed access fees incurred during delivery or collection are the responsibility of the customer unless otherwise agreed.
4.4 Collection times will be arranged in advance. Hire items must be available for collection at the agreed time.
4.5 Lisa’s Helium Balloons reserves the right to charge additional fees where collections are delayed or where extra journeys become necessary due to circumstances beyond our control.
4.6 Where installations require stair access, long walking distances or restricted access, this must be disclosed at the time of booking. Failure to do so may result in additional labour charges.
5. Balloon Decorations
5.1 Lisa’s Helium Balloons uses professional-quality balloons and materials. However, balloons are delicate products and can be affected by weather conditions, sharp objects, rough handling and environmental factors beyond our control.
5.2 Once balloon displays have been delivered or installed and accepted by the customer, venue or event organiser, responsibility for the display passes to the customer.
5.3 Balloon float times are estimates only and cannot be guaranteed, as they vary depending on temperature, humidity, transportation and environmental conditions.
5.4 We cannot accept responsibility for balloons that burst, deflate or deteriorate after installation due to circumstances beyond our control.
5.5 Customers should avoid exposing balloons to sharp objects, rough surfaces, heaters, fireplaces, radiators, air conditioning units, open flames or direct sunlight.
6. Weather Conditions & Outdoor Installations
6.1 Balloons are highly affected by changes in temperature.
6.2 Cold weather causes helium to contract, which may make helium-filled balloons appear partially deflated. Once returned to a warmer environment, the helium naturally expands and the balloons will usually return to their normal appearance.
6.3 Warm weather causes helium to expand. Sudden increases in temperature, particularly direct sunlight or moving balloons from a cold environment into a hot one, may cause balloons to burst.
6.4 Outdoor balloon displays are installed entirely at the customer’s risk. Wind, rain, frost, snow, extreme heat, direct sunlight and other weather conditions can significantly reduce the lifespan and appearance of balloon decorations.
6.5 Lisa’s Helium Balloons cannot guarantee the lifespan or condition of outdoor balloon displays once installation has been completed.
6.6 If weather conditions are considered unsafe or likely to damage the display, Lisa’s Helium Balloons reserves the right to alter, delay, relocate or refuse the installation. Wherever possible, suitable alternatives will be discussed with the customer.
6.7 Refunds or compensation will not be offered where balloon displays are affected by adverse weather after installation.
7. Venue Styling & Decorative Installations
7.1 Customers are responsible for ensuring that the venue is available and ready for installation at the agreed time.
7.2 Tables, chairs and other furniture should be positioned before our arrival unless alternative arrangements have been agreed.
7.3 Any delays caused by venue staff, other suppliers or the customer may result in additional labour charges.
7.4 Lisa’s Helium Balloons will take every reasonable care during installation but cannot be held responsible for existing damage to venues or fixtures.
7.5 We reserve the right to refuse any installation that we believe may be unsafe or could cause damage to property.
8. Hire Equipment
8.1 All hire items remain the property of Lisa’s Helium Balloons at all times.
8.2 Customers are responsible for hired equipment from the time of delivery until collection.
8.3 Hire items must not be moved, altered, dismantled or repaired without our permission.
8.4 Equipment must not be used outdoors unless specifically agreed in writing.
8.5 Customers are responsible for ensuring that hired items are protected from theft, damage, misuse and adverse weather.
9. Damage, Loss & Cleaning
9.1 Customers will be responsible for the cost of repairing or replacing any hired equipment that is lost, stolen or damaged whilst in their care, excluding reasonable wear and tear.
9.2 Hire items returned excessively dirty, stained or requiring specialist cleaning may incur additional cleaning charges.
9.3 Any damage should be reported to Lisa’s Helium Balloons as soon as reasonably possible.
9.4 Replacement costs will be based on the current replacement value of the item, including any associated delivery, repair or administration costs where applicable.
9.5 Lisa’s Helium Balloons reserves the right to invoice the customer for any damage or loss discovered during collection or inspection of hire equipment.
10. Soft Play Hire
10.1 Soft play equipment is suitable for young children only and must always be used under the direct supervision of a responsible adult.
10.2 Lisa’s Helium Balloons accepts no responsibility for accidents or injuries resulting from misuse of the equipment, lack of supervision or failure to follow these Terms & Conditions.
10.3 Shoes, food, drinks, chewing gum, sweets, face paints, glitter, slime and sharp objects are not permitted on or around the soft play equipment.
10.4 Soft play equipment must not be moved once it has been installed by Lisa’s Helium Balloons.
10.5 The equipment must only be used on a clean, flat and suitable surface.
10.6 Customers are responsible for ensuring that pets are kept away from the equipment at all times.
10.7 If the equipment is returned excessively dirty or damaged, additional cleaning or replacement charges may apply.
10.8 Lisa’s Helium Balloons reserves the right to refuse installation if, in our opinion, the location is unsuitable or unsafe.
11. Customer Responsibilities
11.1 Customers must ensure all information provided at the time of booking is accurate, including venue details, delivery times and contact information.
11.2 Customers are responsible for obtaining any permissions required from their venue for decorations or installations.
11.3 Customers must inform Lisa’s Helium Balloons of any access restrictions, stairs, limited parking or other issues that may affect delivery or installation.
11.4 Customers should inspect all hired items and decorations upon delivery or installation and notify us immediately if there are any concerns.
11.5 Any complaints regarding goods or services supplied should be reported as soon as reasonably possible and no later than 7 days after the event.
12. Photography
12.1 Lisa’s Helium Balloons may photograph our work before, during or after installation for use on our website, social media pages, brochures and other marketing material.
12.2 We will never intentionally identify customers, guests or children without permission.
12.3 If you do not wish your event or decorations to be photographed, please advise us in writing before your event.
13. Force Majeure
13.1 Lisa’s Helium Balloons shall not be liable for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
13.2 Such circumstances include, but are not limited to, severe weather, flooding, storms, snow, fire, road closures, traffic accidents, illness, power failures, supplier shortages, venue closures, government restrictions, industrial action or any other unforeseen event.
13.3 In these circumstances we will make every reasonable effort to provide an alternative solution, rearrange the booking or agree another suitable date where possible.
14. Limitation of Liability
14.1 Lisa’s Helium Balloons will always exercise reasonable care and skill in providing our services.
14.2 Nothing in these Terms & Conditions limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud.
14.3 Subject to Clause 14.2, Lisa’s Helium Balloons shall not be liable for any indirect or consequential loss, loss of profits, loss of enjoyment or additional costs arising from circumstances beyond our reasonable control.
14.4 Once our installation has been completed and accepted, we cannot accept responsibility for damage caused by guests, venue staff, contractors or other suppliers.
15. General
15.1 These Terms & Conditions form the entire agreement between Lisa’s Helium Balloons and the customer.
15.2 If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections shall remain in full force and effect.
15.3 These Terms & Conditions are governed by the laws of England and Wales.
15.4 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.5 These Terms & Conditions do not affect your statutory rights.
Contact Us
Lisa’s Helium Balloons
📞 Telephone: [07729188827]
📧 Email: [[email protected]]
🌐 Website: www.lisasheliumballoons.co.uk
Thank you for choosing Lisa’s Helium Balloons. We appreciate your business and look forward
16. Privacy
16.1 Lisa’s Helium Balloons will only collect and use personal information necessary to process your enquiry, booking and event.
16.2 Your personal information will never be sold or shared with third parties for marketing purposes.
16.3 Customer information will be stored securely and handled in accordance with applicable UK data protection legislation.
17. Corporate & Venue Bookings
17.1 Corporate clients are responsible for obtaining any permissions required from shopping centres, retail parks, landlords or venue management before installation.
17.2 Lisa’s Helium Balloons will not be responsible for delays caused by venue security procedures, restricted access or changes made by the venue after the booking has been confirmed.
17.3 Any branding, logos or promotional materials supplied by the customer remain the customer’s responsibility.
18. Intellectual Property & Website Content
18.1 All photographs, images, display designs, written content, logos, artwork, marketing materials and website content created by or for Lisa’s Helium Balloons remain the intellectual property of Lisa’s Helium Balloons unless otherwise stated.
18.2 No part of our website, brochures, social media pages, photographs or written content may be copied, reproduced, downloaded, republished, distributed or used for commercial purposes without our prior written permission.
18.3 Our balloon designs, display concepts, wording and photographs have been created through our own experience, creativity and investment. Copying or reproducing them without permission may constitute an infringement of our intellectual property rights.
18.4 We actively monitor the use of our website content and photographs. Where unauthorised copying or reproduction is identified, Lisa’s Helium Balloons reserves the right to request the immediate removal of the copied material and to take further action where appropriate.
18.5 Customers are welcome to share photographs of our work on social media, provided Lisa’s Helium Balloons is credited where possible and the images are not altered in a misleading way.
19. Health & Safety
19.1 Customers must ensure that children are supervised at all times whilst using any hired equipment or soft play equipment.
19.2 Balloons should never be placed near naked flames, candles, heaters, fireplaces or other sources of heat.
19.3 Broken balloons should be disposed of immediately to reduce any choking risk to young children or pets.
19.4 Customers must advise Lisa’s Helium Balloons of any health and safety restrictions, venue regulations or access limitations before installation.
19.5 Lisa’s Helium Balloons reserves the right to refuse any installation that, in our professional opinion, may present a health and safety risk to our staff, customers, guests or members of the public.
20. Acceptance of Terms
20.1 By paying a booking fee, deposit or full payment, you confirm that you have read, understood and accepted these Terms & Conditions.
20.2 These Terms & Conditions apply to all bookings unless otherwise agreed in writing by Lisa’s Helium Balloons.
20.3 Lisa’s Helium Balloons reserves the right to amend these Terms & Conditions at any time. The version in force at the date your booking is confirmed will apply to your booking.
Last Updated: June 2026
Lisa’s Helium Balloons
Thank you for choosing Lisa’s Helium Balloons. We are committed to providing professional balloon décor, venue styling and event hire services with exceptional customer service, quality workmanship and attention to detail.