Terms & Conditions

TERMS AND CONDITIONS & CONTRACT

When you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire.

1.GENERAL

The ‘Company’ Lisa's helium balloons / Elegant Occasions. Trading as Lisa's helium balloons & decorating services or Elegant Occasions. The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.

ACCEPTANCE OF CONDITIONS

The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

RETENTION OF TITLE

All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.

4.BOOKING

A non-refundable deposit which is required to reserve your booking with us, of which will be deducted on the final invoice. By paying a deposit, this is conformation you would like to go ahead with your order/hire and confirms you agree with our terms & conditions.

5.HIRE CHARGES – PERIOD OF HIRE

The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.

6.DAY OF SETUP

On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables unless pre-arranged with us. It is your responsibility to check that all Items have been provided and to notify us immediately of any discrepancies. We are unable to un-stack or arrange chairs at your venue. This is something you will need to arrange with the venue prior to our arrival. If there is an issue and we do need to put chairs out, there will be an additional charge of 30p per chair charged to your balance.

7.HIRE OF GOODS

As much as we try to eliminate marks and small stains form all linen, there maybe times where there may be small marks, we do bring spare linen with us so will try to rectify any obvious marks. Being a hire product along with all our other hired items, there may have slight scratches and marks, none of these items are new so will have a slight wear and tear. Our frame work for balloon displays and post boxes & table centre pieces are also a hire item and will also be chargeable if lost or damaged. For any missing/damaged items while they are out on hire they will be chargeable to replace our stock. The customer acknowledges that the company is entitled to charge for any missing or lost items. If the item’s can be returned back complete and undamaged we will be happy to cancel a invoice. .

8.COVER LOSS OR DAMAGE OF HIRED EQUIPMENT

The Customer assumes complete responsibility for loss of, or damage to the hire products (other than fair wear and tear) from the time the equipment is delivered to the venue/premises, and until it is collected. We strongly recommend that you check back all the hired items along with us when we come to collect, as after this our decision is final. The charge will be for the cost of replacing the equipment with new stock. For a full list of the prices please contact us. We strongly recommend you taking out wedding /function insurance for such instance.

9.BADLY STAINED

Where a hired item is returned to us badly stained or soiled, or may require additional work to get the product back to a re-hirable standard, there may be an additional cleaning time added to your account. Examples of this are; felt tip pens on the linen, sick on chair covers, alcohol spillages on linen / curry stains.

10.PAYMENT FOR DAMAGED OR MISSING ITEMS

By accepting the booking you are happy for us to invoice you for any missing/damaged items at replacement cost.

11.PAYMENT

The full balance is due 4 weeks prior to your event date. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock availability. Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event. If full payment has not been made 4 weeks prior to the event we reserve the right to invoice in full for loss of work. If you are paying by Credit/Debit Card then there will be a service fee of £1.00 applied. You can make full payment using BACS where the service fee will not be applicable.

12.CANCELLATION

Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event. If full payment has not been made 4 weeks prior to the event we reserve the right to invoice in full for loss of work. Cancellation must be made in writing and either sent to our address at the bottom of this page or by email to [email protected]. We will write to you confirming the cancellation so please do contact us if you haven’t heard from us as we may not have received your request. When a function is cancelled your deposit is none refundable. When a function is cancelled the deposit is not transferrable to a different function/event. If your function is postponed please get in touch to see if your new date is available. If we are not available your deposit is non-refundable.

13.CHANGES TO AN ORDER

You can make changes to your order up to the point of 4 weeks in advance of the event. Significant changes to an order may change the quote you originally obtained. Items can be added on as long as they are in stock at any point.

14.DISCREPANCIES

Any discrepancies with an order must be notified within 7 days after the event. Any discrepancies that are not notified during this period will be exempt from any credit/refund. We dress multiple events a weekend so need to know as soon as possible if their was any issues/discrepancies to be able to obtain all the information required to answer any issues.

ONLY OUR BALLOON PRODUCTS

We will only except orders if we are the sole supplier of the balloons for your function. The reason for this is other peoples work can be damaging to our reputation, If their work is not up to our standards. (This does exclude guests bringing 1/2 foils as gifts)

16.CANCELLATION DUE TO ADVERSE WEATHER

In adverse weather conditions such as Snow & Ice, it is Lisa's helium balloons /Elegant Occasions decision not to deliver/setup hired goods to the venue, if it jeopardises the safety of our staff. Lisa's helium balloons / Elegant Occasions will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidents.

17.HOURS OF WORK

Should we be required to dress an event or collect out of hours (7am – 4pm) or on a bank holiday this may incur an additional charge to cover Staff Wages and Incentives. Please do check your Venues Terms and Conditions regarding Setup and Collection times prior to accepting our Terms and Conditions/Booking.

18.TERMINATION OF LIABILITY

The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

HELIUM PRICING & SUPPLY

Prices are subject to change due to increasing helium costing. There is a world shortage of the product and we are not responsible if we are unable to obtain helium. We will however do our upmost to provide you with an alternative product but this may occur additional costings.

20..LAW

This contract shall be governed by English Law in the Courts of England.

Lisa's helium balloons / Elegant Occasions

5 Glencoe Road

Margate

Kent

Ct92sl

Tel: 01843 226434 (9am to 5pm Mon to Fri) Mondays are best to contact us on the mobile in summer months

Mobile: 07729188827 (Out of office hours)

Email: [email protected]

To confirm the terms & conditions and contract of hire, please can you sign both copies and return a copy and keep a copy for your self’s.

Customers signature…………………………………………………………………………………………………………………….